The Nishat Hotel Johar Town

From the moment we arrived, Duty Manager Huma made us feel genuinely welcome. She was not only incredibly helpful and professional but also showed a level of kindness and respect with grace that’s rare to find. You can immediately tell she’s been raised with strong values her manners, patience, and the way she interacts with guests are truly admirable. The hotel itself was amazing everything from check-in to check-out was flawless. The service, the ambiance, and the attention to detail were all top-notch. It’s clear that guest satisfaction is a top priority here, and it really shows. Huma went above and beyond to make our stay smooth and pleasant. She’s the kind of person who leaves a lasting impression, and honestly, many in the hospitality industry could learn a lot from her. Her presence alone elevated our entire experience.

I had an amazing stay at The Nishat Hotel, Johar Town, Lahore—a perfect blend of luxury, comfort, and top-tier hospitality. Though it's far from the airport (45-60 min drive), their free shuttle service made it hassle-free. I was picked up in a Hyundai Staria, a spacious and comfortable ride, which was a great touch. The location is unbeatable, right next to Emporium Mall, offering easy access to shopping, dining, and entertainment. The grand lobby, smooth check-in, and warm hospitality set the tone for a premium stay. My room was spotless, modern, and super comfortable, with a plush bed and a spa-like rain shower. Breakfast at The Bistro was delicious, with a variety of options. The indoor heated pool & well-equipped gym were great additions, and the staff went above and beyond to ensure an exceptional experience. A bit on the premium side, but worth every penny. Highly recommended for both business & leisure travelers!

During my first stay, I booked four rooms under different names for myself, my friends, and family members. The cleaning staff regularly visited my room and my family's room, but we had to call the floor manager three to four times to address issues in my friends' rooms. Out of all the rooms, two needed special arrangements, and throughout this process, Mr Waqas played a supportive role, going out of his way to assist us efficiently, while the majority of the other staff members left much to be desired in their behavior. The reception staff at night behaved as if they were operating a 2-3-star hotel rather than a 5-star establishment. They wasted time and somewhat humiliated my family during check-in by insisting on obtaining permission from the person who made the payment that is me, even though the booking was under someone else's name and card keys had already been issued. The breakfast situation was particularly disappointing and definitely needs improvement. Upon checkout, Rizwan approached us, but we had already checked out by that time. The hotel's location is excellent, but some staff members at the reception do not handle clients well. However, dining in the room offers a much better quality of food compared to the breakfast. I hope I won't have to face these issues during my next stay.

Excellent hotel, modern, sparkling and exceptionally clean. Came here after family recommendation and it lived upto its name. We booked 2 prestige rooms and were given them next door to each other which was great. The service of the staff was excellent, always very attentive, friendly and welcoming. When in the hotel feels like you are in a hotel in Dubai! Great breakfast with a wide variety of choice which tasted amazing. Options included halwa puri, paratha, nihari, steak and veg, omelette, toast, pancakes etc Would definitely stay again and recommend to others.

Overall very happy with the hotel and services, just need to work more on their customer service on the phone.